Horus Development


Foot Pedals

A foot pedal that attaches directly to your PC can be used for medical transcription when combined with a special type of multimedia software, called a wav player, designed to work with that particular pedal.

If you are using your foot pedal with a different wav player program, you need to contact the manufacturer of that software program for technical assistance.

If you are looking for a commercial wav player product to work with the foot pedal you used with The SUM Program or MT Interactive, we recommend the free wav player from NCH Swift Sound, called Express Scribe. It is compatible with several types of foot pedals, including the two foot pedals used with our products.  To buy a foot pedal, contact Health Professions Institute. If you purchase a foot pedal from any other company, be sure that you get a model that is compatible with our software. See Foot Pedal Troubleshooting, below, for compatible model numbers.

 

Foot Pedal Troubleshooting

If you are using one of our MT training products and you cannot get your foot pedal to work, we are happy to assist you but ask that you first go through these basic troubleshooting steps. Nearly all foot pedal problems can be solved relatively quickly by following these 6 steps:

Make sure you have the right foot pedal.
Our products are compatible with the Infinity Series IN-USB-1 model foot pedal that attaches to a USB port.  This foot pedal is available from Health Professions Institute as well as from other vendors.  The model number appears on the side of the white Infinity Series box.  The model number must match exactly.  Older versions of these products are also compatible with a foot pedal that attaches to 15-pin game port.  These are also Infinity Series pedals, models IN-BMG and IN-FCHC. 

An adapter that connects a 15-pin game port to a USB port will not work with our software, nor will a serial port (9-pin) foot pedal. 

 

Make sure you have the right computer hardware and operating system.

The IN-USB-1 model foot pedal should be automatically recognized or "plug and play" on computers manufactured after the year 2000 and running Windows Me, 2000, XP, or Vista (click here for additional instructions for Vista users).

If you have an older PC running Windows 98, see the instructions below for updating Windows.   Do note that older PCs may lack sufficient power on the motherboard to run a USB-style foot pedal.

If you have a game-port style pedal (IN-BMG or IN-FCHC), your computer must have a 15-pin game port (also called a MIDI port). An adapter that connects a game-port pedal to a USB port is NOT compatible with this software.  If you have a game-port pedal and no matching port on your PC, you may be able to add the appropriate port, or you should contact the vendor that provided your foot pedal about the possibility of exchanging it for a USB-style pedal.

Our software is designed to work in a Windows environment. PC emulation software on a Mac may allow you to run our software with the USB foot pedal; however, we are not Mac programmers and cannot provide technical support for our products on a Mac. See the appropriate product FAQs for information for Mac users.

About docking stations and extension hubs: This software is designed to interact with the USB foot pedal directly through the USB port on a desktop PC or a notebook PC. The use of a docking station or extension hub may create an insurmountable incompatibility. If you are using one of these devices, try plugging the foot pedal directly into the USB port on your PC and/or eliminate all other USB devices and add them back one at a time to rule out a conflict with a particular device. For additional assistance, click Help Request.

 

Make sure you have the correct version of the software. 
If you have an older version of your transcription software, it may need upgrading to work with your foot pedal. Upgrades are provided free of charge.  Check our Downloads page to see if an upgrade is required.  If you need assistance with downloading or installing upgrades, click FAQs.

 

Make sure you have made the appropriate settings in the program.
The SUM Program and MT Interactive are preconfigured for use with a USB foot pedal. The SUM Program and older versions of MT Interactive will also work with a game port foot pedal, but you will need to adjust the settings in the program to accommodate the game port pedal. The instructions for making these settings appear in the program's Help files.  Click Help within the program and choose Foot Pedal Setup for complete instructions. If you need assistance in adjusting the program settings, click Help Request and let us know.

 

Make sure that you have installed all available updates to Windows.
Our software relies on Windows' native USB support instead of its own driver. Microsoft regularly issues upgrades and patches for this USB support, and the easiest way to incorporate these patches is to run Windows Update. Run Windows Update from the link on your Start Menu or choose the Windows Update link under Tools in Internet Explorer.

Make sure the foot pedal is not faulty.
The Infinity Series foot pedals have a good track record, but they do contain delicate circuitry that can be damaged in shipping. If you have done all of the above and your USB foot pedal is still not working, rule out a faulty pedal by installing the current version of the software and the foot pedal on another PC (talk to your instructor if you don't have one available). If the foot pedal does not work on a second PC, notify your place of purchase. 

If all else fails...
If you have covered the above 6-steps and could not get your foot pedal to work, you may required 1:1 technical support. 

If you are using The SUM Program, click Help Request to contact us.  Be sure to include ALL of the requested information about your system so that we can try to recreate the problem in our lab. We will be in touch with you within 24-48 hours. Be sure to review the FAQs for your product for additional information in the interim.


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