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Frequently Asked Questions About The SUM Program

These FAQs apply to all The SUM Program CD products, including Beginning Medical Transcription, Advanced Medical Transcription, Surgery Transcription Unit, and the brand-new edition of Beginning Medical Transcription. 

Click on an item below to view that topic.  Click the Return to Top link at the end of a topic to return to this list at the top of the page. 

About The SUM Program
Foot pedal troubleshooting
Sound problems
Versions and upgrades
Downloading and installing upgrades
Activation codes
Transcript key access
Test dictations
Password problems
Other wav player programs
A word about Macs
Teacher information
Receiving e-mail from Horus Development

 

About The SUM Program

  • What is The SUM Program? The SUM Program software is published by Health Professions Institute.  It comes in the editions noted above, and is used by many comprehensive medical transcription education programs.  It is also available for use by individuals engaging in independent study. 
  • Where do I get The SUM Program? Visit the Web site of Health Professions Institute to learn more about The SUM Program
  • Do I need a foot pedal? The SUM Program CDs require the use of an IN-USB-1 model Infinity Series foot pedal. For information about obtaining a foot pedal or troubleshooting a nonworking pedal, click here.
  • Does The SUM Program work in Vista?  Yes--click here for instructions.

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Foot pedal troubleshooting

  • How do I solve a problem with my foot pedal? Detailed troubleshooting information is available on the Foot Pedal page.  Follow the link in the menu on the left or click here.
  • Where can I get a compatible foot pedal? Click here to purchase a compatible foot pedal from Health Professions Institute. If you choose another vendor, make sure you get the IN-USB-1 model number as other models will not work with our software.
  • Can I use a game-port foot pedal? There are two models of game-port pedals that will work with this software, IN-BMG and IN-FCHC. Both require that you have a 15-pin game port (aka MIDI port) on your PC. Both require some settings changes within The SUM Program to accommodate them. See the Foot Pedal Setup section in The SUM Program's Help file and read also the foot pedal troubleshooting information by clicking here or choosing the Foot Pedal link on the menu at the left.

 

Sound problems

  • Why can't I hear the dictation? It's most likely that the problem is related to the setup of your foot pedal. Click here for foot pedal troubleshooting, but first make sure you have system sound by using your mouse to click Play in the onscreen controls. If you can't hear the dictation with the mouse controls, the problem is not your foot pedal. There is a detailed troubleshooting guide in the Frequently Asked Questions section in The SUM Program's Help files. Just click Help from the main screen in The SUM Program and then click Frequently Asked Questions. If you can't resolve the problem with this information, submit a Help Request by clicking the link on the menu at the left.
  • What kind of headset do I need? You can use any single prong stereo or Walkman-type headset that will attach to your computer's speakers or to the headset jack on the sound card on the back or front of your PC. If you connect directly to your speakers, you can usually use an inexpensive headset (less than $10). If you connect directly to your sound card and the volume is too low, you may need a somewhat more expensive powered headset or an inexpensive set of speakers that offer a headset jack. There is such a thing as a "transcription headset," and some MTs prefer them but an ordinary stereo headset works just as well. I personally prefer a wireless stereo headset that offers me freedom of movement and blocks out extraneous room noise through its large padded ear muffs.

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Versions and upgrades

  • What is my version number? The version number is visible in the lower left hand corner of the main screen and from the transcribe screen by clicking Help and then About. 
  • Do I need an upgrade and where do I get it? Here is a summary of the current versions and upgrades available:

Beginning Medical Transcription, copyright 1999:  The current version (2.1) is available from Health Professions Institute on their Free Downloads page of www.hpisum.com or click here. Note that version 2.0 should NOT be upgraded to 2.1 as it is a special proprietary version used by some schools—upgrading will overwrite the proprietary features.

Beginning Medical Transcription, copyright 2005:  The published disk contains the most recent version.  No upgrades are necessary. 

Advanced Medical Transcription:  The current version (2.1) is available for all five specialty units from Health Professions Institute on their Free Downloads page of www.hpisum.com or click here.

Surgery Transcription Unit:  There are currently no upgrades available for this product.

Vista users click here for installing in the Windows Vista operating system.

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Downloading and installing upgrades

  • How do I download a file? From the Downloads page, use the right mouse button to click on one of the download links. From your right click menu, choose Save Target As or Save Link As. This will bring up the Save As dialog box. Click the link on the left side for your Desktop as the saving location. Then click Save. After the download process is complete, you will find the installation program icon on your desktop.
  • Where did my downloaded file go? If you choose your desktop as the download location, as described above, the installation file will be visible on your desktop when you close your browser window. AOL (and some other ISPs) may not offer you this choice and will have a specified directory where all downloaded files are saved. If you cannot locate your downloads directory, check your AOL Help files or contact your ISP for assistance.
  • How do I install the program? After downloading the installation file as above, double click the icon on your desktop to launch it. Agree to all the prompts during the installation program by clicking Next, Yes, Okay, etc. This will ensure the program installs in the appropriate location on your hard drive.

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Activation codes

  • Where do I need a password to access units in Beginning Medical Transcription? If you are using Beginning Medical Transcription and are prompted for a password in unit 4 or higher, you are using version 2.0--a special proprietary version of The SUM Program in which units are organized in groups and passworded in order to guide your progress through the material.  The passwords for this version will be provided to you by your school.  If you are having difficulty making your passwords work, see the section on password problems and/or contact your school.  If you purchased your CD from a private party, that party should pass along to you any necessary passwords to activate the units. 
  • Why am I prompted for an activation code to install Advanced Medical Transcription? The earliest version of the Advanced Medical Transcription CD required activation codes as a measure to discourage software piracy.  Although this software continues to be a favorite of software pirates, HPI responded to the requests of customers who found the activation codes inconvenient and did away with them.  If your AMT CD is prompting you for an activation code, it contains older versions of the five specialty programs that will need to be upgraded.  Installation of the upgrades will do away with the prompt for the activation codes.  The upgrades are available on the Free Downloads page at Health Professions Institute (www.hpisum.com) or click here.  For help with downloading and installing upgrade files, see that topic above.

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Transcript key access

  • What are transcript keys? Transcript keys are the "answer keys" for the audio files you transcribe, which you or your instructor will use when correcting your work. 
  • Why is the transcript key icon grayed on my screen? The transcript keys for The SUM Program are encrypted and passworded for the convenience of your instructor.  Contact your school to find out if you are to use the transcript keys to correct your own work or submit your transcribed reports to your instructor for grading and feedback.  If you are to correct your own work, your school will provide the necessary passwords to you.  If you are an independent student who purchased The SUM Program directly from the publisher, you should have been provided with password information for the transcript keys with your purchase.  If you've purchased this material from someone other than the publisher, contact your place of purchase for assistance.  For additional information about password access to the transcript keys, contact Health Professions Institute at hpi@hpisum.com.

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Test dictation

  • What is test dictation? Test dictation is a feature in some editions of The SUM Program provided only to schools.  These dictations are encrypted and passworded, and the answer keys are not contained on The SUM Program CD. 
  • What if my passwords don't work? If you are enrolled in a school program and are having difficulty accessing the test dictation, contact your school and/or see the next section below on password problems.
  • Why does nothing happen after I enter the password to enable a test? Note that after enabling a test dictation that you must then click Transcription Practice to access the test dictation link.

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Password problems

  • Why do I need passwords? Some features of the program require the entry of passwords that are provided to you by your school or by the publisher, if you purchased The SUM Program for independent study.  Note that we cannot provide passwords directly to students.  If you are missing necessary passwords, talk to your school, or if an independent student, contact to your place of purchase. If you are using Beginning Medical Transcription version 2.0 and cannot gain access to a unit, see the topic for activation codes.
  • Why can't I get the Teacher Option menu to come up? If you are having difficulty with the keystroke command that brings up the password dialog box, first make sure that you are on the right screen when you enter it.  You need to be at the main menu--the one with the options for Getting Started, Transcription Practice, and Help.  This is the screen that comes up first when you launch the program.  Next, if you have a multimedia keyboard with an F-Lock key, turn it off.  The F-Lock key assigns a different set of functions to your F keys.  Next, make sure you are hitting all the designated keys at one time.  It’s definitely a two-handed maneuver.  If you are still having difficulty, try an alternate keyboard or ask your school to demonstrate the procedure. 
  • Why isn't my password working? Here are some general tips for using passwords:

First, note that there are different passwords used to access different areas in the program.  For example, a particular keystroke command brings up the first password box and then you need to enter the password that gives you access to the Teacher Options screen.  Once on the Teacher Options screen, you will check the appropriate box to enable the transcript keys or activate an exam, and you’ll then be prompted for the password for that particular feature.

Note that there are different editions of The SUM Program and while some passwords may be the same for more than one edition, others may differ.  Make sure you have the right set of passwords for the program you are using.  Again, contact your school or place of purchase.

Verify passwords over the phone, if possible, as typos do work their way into printed matter over time.

Remember that passwords are case sensitive.  Make sure your caps lock is not on so that upper and lower case letters are entered correctly.

If you are cutting and pasting a password, make sure you aren't picking up a space or an invisible character along with the password, as that would alter what the program reads as the entry you made.

Also, make sure that look-alike characters are not confused, e.g., the lower case L looks exactly like the numeral 1 in many fonts.  (Verifying passwords over the phone with your school can route out this kind of problem.)

If you are still having difficulty with your passwords after checking with your school, ask your school to contact the publisher to be sure that the school has the right information.  Your school is also welcome to request technical support directly from Horus Development.

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Other wav player programs

  • Can I use The SUM Program to transcribe other dictation files, e.g., a preemployment test? The audio player (or “wav player”) provided within The SUM Program software will also play ordinary audio files saved in the universal WAV file format, in addition to the audio files provided within the program.  If you require a wav player that will handle other audio file formats, e.g., MP3 files, we recommend the free Express Scribe player from NCH Swift Sound.  Click here for information on Express Scribe.
  • Why won't The SUM Program dictation files play in another wav player program? The audio files in The SUM Program may not be played with any software program or commercial wav player other than The SUM Program. The entire contents of all The SUM Program CDs are covered by the US and international copyright of Health Professions Institute, including the audio files. The audio files appear in a proprietary format, encrypted for play only within The SUM Program software. It is a violation of the Digital Millennium Copyright Act (DMCA) to reverse engineer, decompile, or disassemble any part of this software, including the audio files for the purpose of enabling their play in a commercial wav player. If you believe our copyright has been violated, please click the Contact Us link and let us know.

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A word about Macs

  • Can I use The SUM Program on my Mac? The SUM Program software is written for the Windows environment.  It is possible to run PC emulation software, like Virtual PC, and install Windows on your Mac, but there is no guarantee and that this will work, and we cannot provide technical support for Mac users.  Although we like Macs and own several, the medical transcription industry is entirely PC based.  You will eventually need a PC to get started in the field, so now is the time to learn to use one.  A brand-new economy model can be purchased for less than $500--not much more than the cost of the software you'd need to try to run The SUM Program on your Mac.  Used PCs are often given away, so it is worth pursuing, even on a tight budget. 
  • What if I want to try it anyway? If you insist on trying The SUM Program on your Mac, we won't stop you but do note that the OSX version of Virtual PC does NOT support the USB foot pedal.  You will have to boot to Classic Mode (OS9) and use the OS9 version of Virtual PC.  At one point, Virtual PC came with both OS9 and OSX support, but we cannot confirm that that is still the case.  In OS9 running a compatible version of Virtual PC and either Windows 98 or Windows XP, we have been able to use the IN-USB-1 foot pedal with The SUM Program.  In some cases, it was necessary to run Windows update or manually delete and reinstall the USB root hub as described on the foot pedal troubleshooting page. Please note, however, that we do NOT recommend using The SUM Program on a Mac nor can we provide tech support

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Teacher information

  • Is there an instructor's guide for The SUM Program? It's available from Health Professions Institute. Click here to visit their Web site or call 209-551-2112 for more information.
  • Where do I get information that educators need about passwords and tests and other features of The SUM Program? Call Health Professions Institute at 209-551-2112 or e-mail hpi@hpisum.com.

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Receiving e-mail from Horus Development

  • Why aren't you responding to my Help Request? An aggressive spam filter in your e-mail program or used by your Internet service provider (ISP) can block our e-mails to you. If you don't hear from us within 24-48 hours, e-mail us again and be sure to provide a daytime telephone number where you can be reached. You might also want to check your bulk mail folder or add horusdevelopment.com to your "white list." Talk to your ISP for information about white listing.
  • Can I call you? If you prefer to contact us by phone, let us know by e-mail, and we'll give you a call or provide you with a toll-free number so that you can contact us at your convenience.

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